Telephone & IVR
When you call the customer service number of your favorite stores and brands, there is a good chance you will hear Maria’s helpful voice! In fact, Maria has been the go-to voiceover artist for a number of national telephone and IVR systems for major brands and organizations. Her calm, friendly personality helps customers and clients feel valued as they search for information and answers to their questions. A seasoned, professional IVR voice actor can make your company instantly lend your company credibility.
What is IVR?
IVR stands for Interactive Voice Response. These systems allow telephone callers to obtain information by interacting with a menu of information pre-recorded by a voice actor. The system processes the caller’s live response and then offers them additional voice-activated menus, options and information.
IVR often allows the caller to get an answer or solution faster than they would if they waited on hold to talk to a live customer service representative. Telephone systems also have the advantage of being available to customers 24 hours a day, 7 days a week.
How to find an IVR voice over artist
Empathy is an important quality in an IVR voiceover talent, since customers are often calling into telephone systems because they need to solve inconvenient problems. The customers will also not be able to interact live with the voice artist. We’ve all been frustrated by being on hold, right? That’s why it’s so important to have a calm, patient, friendly voice. That’s where Maria comes in. She can help customers stay at ease and get their questions answered. Maria’s experience with telephony, national e-learning and medical narration make her a natural choice.
In addition, Maria has a professional, broadcast-quality home studio with state-of-the-art recording equipment, microphones and software. She can also provide raw or edited audio files based on your project’s specific needs. If you’re looking for an IVR voice actor, call or email Maria today for a quote or more information.