Telephone & IVR

IVR stands for Interactive Voice Response. These systems allow telephone callers to obtain information by interacting with a menu of information pre-recorded by a voice actor. The system processes the caller’s live response and then offers them additional voice-activated menus, options and information.

IVR often allows the caller to get an answer or solution faster than they would if they waited on hold to talk to a live customer service representative. Telephone systems also have the advantage of being available to customers 24 hours a day, 7 days a week.

The most important step in hiring a voiceover artist for your telephone system is determining the kind of voiceover artist that you’d like to represent your organization.

Empathy is an important quality in a telephone and IVR voiceover talent, since customers are often calling into telephone systems because they need to solve inconvenient problems. The customers will also not be able to interact live with the voice artist. We’ve all been frustrated by being on hold, right? That’s why it’s so important to have a calm, patient, friendly voice. That’s where Maria comes in. She can help customers stay at ease and get their questions answered. Maria’s experience with telephony, national e-learning and friendly commercials & narrations make her a natural choice.

Maria’s youthful but confident voice resonates strongly with Gen Z, Millennials and Gen X. These ages make up the majority of the coveted 18-49 power purchasing demographic.

In addition, Maria has a professional, broadcast-quality home studio with state-of-the-art recording equipment, microphones, and software. She can also provide raw or edited audio files based on your project’s specific needs. If your telephone system requires a specific type of file compression, such as mu-law compression, Maria is skilled at these file types. If you’re looking for an IVR voice actor, call or email Maria today for a quote or more information.

In addition to IVR, which refers to the automated system that connects callers to the different options that are available to choose, voicemail systems are a useful tool to provide to your customers. For many smaller companies and organizations, it’s useful to have a voicemail system that customers and clients can use to leave messages for call-back.

While a personal voicemail message may be appropriate in some cases, such as when somebody is using a private extension, it can be difficult to source an appropriate voicemail for an entire company. How do you find a voice that represents your entire brand?

You’ll also want to consider special messages for holidays, closures due to inclement weather or adjusted schedules for things like “Summer Fridays” in order to properly direct your customers. You may also want after-house emergency messages recorded.

One of the best ways of ensuring that you’re working with the right voice is by entrusting the help of a professional voiceover artist. When you choose the friendly voice overs of Maria Pendolino for your voicemail messaging, you are choosing a clear, reassuring voice that will allow your callers to know that they are in good hands.

Anyone who has called a brand or major organization before is familiar with the concept of a message-on-hold system. “Message-on-hold” or MOH refers to the voiceover that plays while you are on the line waiting to speak with a representative. This voiceover usually provides important practical information to callers, including answers to commonly-asked questions and information about upcoming sales and promotions (if applicable). These messages might also be mixed with relaxing music to help alleviate the annoyance of having to wait. 

Maria Pendolino is happy to lend her voiceover talents to message-on-hold systems. She can work with you to find the perfect tone for your company. Maria’s highly-trained voice can reassure and entertain customers at a time when they are being asked to orchestrate great deals of patience when being on hold. Maria can also provided extended post production services with royalty-free music to give you a truly professional product for your callers to listen to and engage with. 

As we hinted at above, the experience of being on hold is not necessarily anyone’s favorite pastime. So how can you make it as enjoyable as possible for your callers?

Every day, your customer service representatives put on a friendly face and put their best foot forward to provide an enjoyable experience for your customers. This goal of giving your callers the most enjoyable call-in experience possible should be the same thing that informs your choice of a voiceover artist. 

With her warm, conversational tone, Maria Pendolino is an obvious choice for telephone IVR menus, message-on-hold systems, and professional voicemails. Maria can even work with you to determine the best delivery for your particular organization’s identity. Maria can become a vocal extension of your company, creating a true sonic brand. 

If you’ve never worked with a professional freelance voice over actor before, it’s normal to be apprehensive about what to expect. The truth is that, by working with freelance talent, you benefit from an experienced professional who must represent top industry talent and standards in order to stay competitive. You are entering into a business-to-business relationship that can grow over time and provide your customers with a world-class audio experience.