Maria Pendolino
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Home » Telephone & IVR

Telephone & IVR

Telephone & IVR
https://www.voicebymaria.com/wp-content/uploads/2021/07/MariaPendolino_TelephonyIVR.mp3


Message On-Hold
https://www.voicebymaria.com/wp-content/uploads/2021/09/MariaPendolino_MessageOn-Hold.mp3


Extended Wait Time Messaging
https://www.voicebymaria.com/wp-content/uploads/2022/01/Maria-Pendolino-IVR-Demo.mp3


Outgoing Voicemail Recordings
https://www.voicebymaria.com/wp-content/uploads/2022/01/Maria-Pendolino-Voicemail-Demo.mp3

A Confident and Friendly Voice for Your Telephone System and On-Hold Messaging

When you call the customer service number of your favorite stores and brands, there is a good chance you will hear Maria’s helpful voice! In fact, Maria has been the go-to voiceover artist for a number of national telephone and IVR systems for major brands and organizations. Her calm, friendly personality helps customers and clients feel valued as they search for information and answers to their questions. A seasoned, professional IVR voice actor can make your company instantly lend your company credibility.

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What is IVR?

Woman-listening-to-telephone-ivrIVR stands for Interactive Voice Response. These systems allow telephone callers to obtain information by interacting with a menu of information pre-recorded by a voice actor. The system processes the caller’s live response and then offers them additional voice-activated menus, options, and information.

IVR often allows the caller to get an answer or solution faster than they would if they waited on hold to talk to a live customer service representative. Telephone systems also have the advantage of being available to customers 24 hours a day, seven days a week.

How Do I Hire a Voice Over Artist for My Telephone System?

The most important step in hiring a voiceover artist for your telephone system is determining the kind of voiceover artist that you’d like to represent your organization.

Empathy is an important quality in a telephone and IVR voiceover talent, since customers are often calling into telephone systems because they need to solve inconvenient problems. The customers will also not be able to interact live with the voice artist. We’ve all been frustrated by being on hold, right? That’s why it’s so important to have a calm, patient, friendly voice. That’s where Maria comes in. She can help customers stay at ease and get their questions answered. Maria’s experience with telephony, national e-learning and friendly commercials & narrations make her a natural choice.

Maria Pendolino smiling in a teal shirtMaria’s youthful but confident voice resonates strongly with Gen Z, Millennials and Gen X. These ages make up the majority of the coveted 18-49 power purchasing demographic.

In addition, Maria has a professional, broadcast-quality home studio with state-of-the-art recording equipment, microphones, and software. She can also provide raw or edited audio files based on your project’s specific needs. If your telephone system requires a specific type of file compression, such as mu-law compression, Maria is skilled at these file types. If you’re looking for an IVR voice actor, call or email Maria today for a quote or more information.

 

Voiceover Artist for Voicemail Systems

In addition to IVR, which refers to the automated system that connects callers to the different options that are available to choose, voicemail systems are a useful tool to provide to your customers. For many smaller companies and organizations, it’s useful to have a voicemail system that customers and clients can use to leave messages for call-back.

While a personal voicemail message may be appropriate in some cases, such as when somebody is using a private extension, it can be difficult to source an appropriate voicemail for an entire company. How do you find a voice that represents your entire brand?

You’ll also want to consider special messages for holidays, closures due to inclement weather or adjusted schedules for things like “Summer Fridays” in order to properly direct your customers. You may also want after-house emergency messages recorded.

One of the best ways of ensuring that you’re working with the right voice is by entrusting the help of a professional voiceover artist. When you choose the friendly voice overs of Maria Pendolino for your voicemail messaging, you are choosing a clear, reassuring voice that will allow your callers to know that they are in good hands.

 

Voice Over Talent for Message On Hold (MOH) Systems

Woman sitting on her bed in front of her laptop making a phone call

Anyone who has called a brand or major organization before is familiar with the concept of a message-on-hold system. “Message-on-hold” or MOH refers to the voiceover that plays while you are on the line waiting to speak with a representative. This voiceover usually provides important practical information to callers, including answers to commonly-asked questions and information about upcoming sales and promotions (if applicable). These messages might also be mixed with relaxing music to help alleviate the annoyance of having to wait. 

Maria Pendolino is happy to lend her voiceover talents to message-on-hold systems. She can work with you to find the perfect tone for your company. Maria’s highly-trained voice can reassure and entertain customers at a time when they are being asked to orchestrate great deals of patience when being on hold. Maria can also provided extended post production services with royalty-free music to give you a truly professional product for your callers to listen to and engage with. 

 

The Importance of a Warm, Friendly Telephone Voice

As we hinted at above, the experience of being on hold is not necessarily anyone’s favorite pastime. So how can you make it as enjoyable as possible for your callers?

Every day, your customer service representatives put on a friendly face and put their best foot forward to provide an enjoyable experience for your customers. This goal of giving your callers the most enjoyable call-in experience possible should be the same thing that informs your choice of a voiceover artist. 

With her warm, conversational tone, Maria Pendolino is an obvious choice for telephone IVR menus, message-on-hold systems, and professional voicemails. Maria can even work with you to determine the best delivery for your particular organization’s identity. Maria can become a vocal extension of your company, creating a true sonic brand. 

 

Experience the Benefits of a Professional Telephone & IVR Voice Over Artist

If you’ve never worked with a professional freelance voice over actor before, it’s normal to be apprehensive about what to expect. The truth is that, by working with freelance talent, you benefit from an experienced professional who must represent top industry talent and standards in order to stay competitive. You are entering into a business-to-business relationship that can grow over time and provide your customers with a world-class audio experience.

 

Get in contact with Maria!

Thanks for visiting! I’d be delighted to voice your next project. Feel free to contact me via e-mail or phone if you’d like to work together.

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New York | Los Angeles
maria@voicebymaria.com
607-222-1401
Management: ACM Talent
Agent: Innovative Artists (NY)
Agent: SBV (LA)
mariapendolino
ISDN: 213-670-2185
ISDN: 213-670-2186
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Maria Pendolino is the voice you’ve been looking for!

Maria Pendolino is a female voiceover artist that specializes in delivering voiceover services for Telephone and Interactive Voice Response (IVR) systems. If you’re looking for a female voiceover for your phone system, you’ve come to the right place. Whether you need a short voicemail for opening and closing hours for your small business, on-hold messaging with a pleasing voice and music, a voiceover artist to work on a multi-prompt phone tree or more complicated messages and responses - Maria Pendolino is a professional voice talent that is happy to help.

Maria has done phone systems for grocery, healthcare, real estate, construction and more. When you are ready to hire a voiceover for a telephone system, Maria will assist you from her dedicated home recording studio. Maria can also edit and deliver telephone voiceover files to whatever compression and file type specification your system requires.
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  • Home
  • Demos
  • Voice Over Services
    • Commercial
      • Conversational Commercials
      • Covid-19 Commercials
    • Animation & Character Voices
    • Video Games
    • Documentary Narration
    • TV In-Show Narration
    • Promo
      • Female Sports Promo Voice
    • Corporate Narration
      • Employee Training
      • Benefits Presentation
    • e-Learning
    • Explainer Videos
    • Radio Imaging
      • AC Radio Imaging
      • Alternative Rock Radio Imaging
      • Country Radio Imaging
      • Hot AC Radio Imaging
    • Telephone & IVR
      • Message On Hold
    • Medical Narration
      • Pharmaceutical
    • Live Announce/VOG
    • Politicals
    • Automotive
    • Trailers
    • Singing
  • Videos
    • Commercials
    • Explainer, Corporate and E-Learning
    • Characters, Animation & Video Games
    • Live Announce & Voice of God
    • Political
  • About
    • Bio
    • Studio Specs
    • Clients
    • Podcasts
    • FAQS
    • Celebrity References
  • News
  • Resources
    • Hiring a Voice Over Actor
    • Voice Over Artist in Buffalo
    • Public Speaking
    • Why Hire a Professional Female VO Artist For Your Next Project
    • Talent Buyouts & Usage In Perpetuity – How To Attract Top Talents
  • Contact
    • Request a Quote
    • Request An Audition
    • Book a Recording Session