Voice Talent for Telephone or Voicemail Systems
Maria Pendolino
maria@voicebymaria.com
Confident and Natural Female Voiceover for Telephone or Voicemail Systems
Do you dread having to record a message for your telephone or voicemail system? If you answered “yes” to this question, you’re not alone. In fact, if you have an aversion to the all too familiar sound of a dial tone, you might have what is aptly known as “phone anxiety”, a kind of social anxiety that affects an estimated 7% of the US population.
But the voiceover that answers your telephone system or records your outgoing voicemail message is an extension and an ambassador of your business! You want your clients and customers to be warmly greeted and feel like they are listening to a member of your staff – not a faceless, computerized, robotic voice. They want trust! Give them the professionalism of a well-trained, human voice over talent.
If you’re working on creating a telephone IVR menu, you need the vocal talents of Maria Pendolino. The warm, welcoming tone of her voice will improve caller comprehension and help them feel reassured that they’re in the right place. Whether you’re working on creating an extensive, complicated IVR menu or looking to create cohesive company voicemails, Maria can help you achieve the results that you’re after.
Why Hire a Voiceover Artist for Your Phone System?
Okay, excuse us for that brief armchair diagnosis—we guess that avoiding the phone could also mean that you just happen not to like phone calls. Maybe you’ve had a bad experience before where you found the process to be more complicated than it had to be. The truth is that many phone menus are disorganized, unclear, and sometimes even grating to listen to. What’s worse is that sometimes they’re not even a human voice at all and are instead robots—and no offense to our artificially intelligent friends, but robotic voices aren’t exactly the friendliest.
Picture this: you’re a professional who is making a phone call on behalf of the company you work for. You dial the number of another company, only to be met with a robotic voice. You wonder for a moment whether or not you have the wrong number before realizing that you’ve just been met with an unpolished voice menu.
Or, consider the perspective of a patient’s family member who is calling a local hospital for an update. Can you imagine how much stress is added to their already unpleasant day if they need to hang up multiple times because the telephone menu is so poorly presented and, as a result, complicated?
Neither of these scenarios paints a good impression for the caller who needs an answer or service. Oftentimes (and even more so in today’s increasingly digital world), a phone call is the first line of contact that an individual will have with a business or an organization. And, given that a phone conversation comes with no body language cues, it’s extra important that your customers are greeted in a friendly manner.
The problem is that the recording of a phone system greeting can’t be undertaken by just about anyone. No matter how calm and soothing Sandra from accounting’s voice is, voice acting is a task best left to the professionals. A professional voice actor who has telephone and IVR experience can ensure that your company’s phone menu is clearly stated and nothing short of professional.
Give Your Telephone or Voicemail Menu a Confident Voice
Sometimes, tone is everything, and this is especially the case when it comes to phone systems. Pre-recorded messages must come off as conversational but confident, matter-of-fact but not robotic. After all, your phone menu acts as a guide for everyone who is getting into contact with your company or service. And who wants to be under the guidance of a shaky phone system voice?
Use a Professional Voiceover For Your Phone Tree
In some cases, large entities such as school systems or corporate headquarters may rely on one central number with multiple extensions and menu options. Callers are then given the task of navigating a phone menu that outlines all of the possible places that the main number can lead. This is known as a “phone tree”.
In theory, phone trees are great since they allow for the use of one number to connect to all kinds of services. However, if presented incorrectly, callers can quickly become overwhelmed. When paired with a well-written telephone script, a professional voice actor can help callers navigate your phone menu with ease.
It’s challenging to get the tone of a phone menu right—it has to be helpful but not dry and perky but not distracting. Instead of bothering yourself with learning how to record the voiceover for a telephone system, consider the benefits that a professional voice actor provides.
Telephone or Voicemail Recordings to Strengthen Your Business Relationships
Nobody likes to be met with a voicemail recording, so it’s in your best interest to make this recording as personable as possible. Choosing a warm and friendly female voiceover to record your voicemail messages is a great way to ensure your callers that they’ve made it to the right place.
It’s interesting to note that research has shown that we have an easier time understanding information when it’s spoken by a familiar voice—even if we don’t know the voice personally.
Whether you’re running a small or large business (or something in between), you’re putting a professional foot forward when you choose to find a professional voice for your telephone system. Get in touch with Maria today to learn how she can help you with your telephone menus.
